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Empowering Community Banks With Governance Management Software

Unlocking Success: Empowering Community Banks with Governance Management Software


Data is one of the most valuable and long-lasting assets in financial services. While “data governance” may not be a term we hear that often, it has immense influence on how community banks and credit unions collect and utilize data to drive their operations.

By understanding and embracing the principles of data governance, as board members we can unlock the full potential of data in shaping the future of our community banks. It equips us with the tools and knowledge to effectively collect, manage, and leverage data to drive strategic decision-making, enhance operational efficiency, and navigate regulatory landscapes with confidence.

If you are ready to start harnessing the power of data governance, here is how you can leverage technology for your community bank and continue to thrive in the ever-changing world of financial services.

A Mechanism to Enable Change

Data is useful for a multitude of purposes in financial services. Community bank boards and senior executives use data to control, influence and regulate people, actions and events. Data governance acts as a powerful steering mechanism, enabling transformative change within our institutions.

With the vast amounts of change currently taking place in the financial sector, how well credit unions and community banks manage data is a highly esteemed competence. Digital tools provide the mechanism for boards of community bank organizations to efficiently collect, analyze and apply data to their decision-making.

How Governance Management Software Facilitates Data Governance

High-quality, collective data can help community bank boards work toward establishing policies and procedures that lead to the best outcomes for their mission. For example, data can help boards identify where risks originate and how best to mitigate them.

As the landscape of community banking changes, the transition from traditional banking models to customer-centric approaches has become paramount. Data analytics plays a crucial role in providing community banks with valuable insights about the financial needs and aspirations of the people they serve.

By harnessing the power of data, community banks can better understand the unique requirements of their local communities and effectively tailor their services to meet those needs.

Gone are the days of one-size-fits-all banking. With data-driven insights, community banks can:

  • determine the optimal number of branches required
  • identify the specific financial services and products that are in demand
  • tailor their offerings to cater to the diverse needs of different segments within the community

This invaluable information enables community bank boards to make informed decisions about resource allocation, product development, and strategic planning, ultimately ensuring that they provide the necessary financial services to support the financial well-being and growth of the people within their communities.

Through data analytics, community banks can unlock a wealth of insights and pave the way for a customer-centric banking experience that truly meets the unique needs of their local community.

Download our Guide to Board Effectiveness to identify areas of improvement and apply best practices for a more effective, productive and successful board.


Technology Facilitates Data Processing and Analytics

When boards have excellent data, they find many valuable purposes for it. On the flip side, a lack of strong data influences board decision-making in less productive ways. It’s difficult to make a decision when you don’t have all the facts. For boards, not having enough data, or not having data in understandable forms, sometimes causes them to make the wrong decisions.

For example, poor data may cause board directors to allocate too much or not enough funding for certain issues or programs. Data sometimes creates such great enthusiasm for new functions that board directors may also be inclined to overapply data. Other circumstances may encourage board directors to underapply data due to lack of experience with it.

Data also influences changes to workflow, which is why quality data is essential for decision-makers. But if data isn’t properly understood, it creates real risks for community banks.

Technology Offers Solutions for Data Collection and Analysis

Governance management software is a valuable resource for credit unions and community banks. With a board management solution, board directors can collaborate online to organize, analyze and prioritize data that informs their decisions.

This also brings board members together in one place where they can share reports online to compare and contrast results in real time. As new information becomes available, the board can quickly and easily pull archived reports in order to conduct a comprehensive review.

Using Board Software to Organize Data

In the realm of community banking, data collection spans various departments and aspects of financial services. Beyond the specific banking functions, there are several areas where data proves to be invaluable. These areas include electronic records, cost accounting, scheduling, registration, materials management, and more.

As community bank board members and senior executives analyze this data, they gain valuable insights that can be shared with stakeholders, investors, customers, and members of the community.

To ensure the utmost confidentiality and compliance with regulations, user permissions are implemented within the board software. This feature restricts access to confidential information, allowing only authorized individuals to view it. As a result, community banks can ensure compliance with regulations and maintain the privacy and confidentiality of their customers’ financial data.

By leveraging data effectively and securely, community banks can make informed decisions, enhance operational efficiency, and build trust within their communities. Board management software becomes a valuable tool for facilitating data-driven discussions, enabling board members and executives to analyze and share critical information while maintaining strict confidentiality in accordance with regulatory standards.

Managing Data and Organizing Content

Research data can be quite complex to understand. Board directors can come together inside the safety and security of their board solution to discuss research results and make decisions about using the best analysis tools so that the results have real meaning. This is also the best place to categorize data as meaningful, inadequate, scarce or incomplete.

Board management software uses cloud-based technology, which eliminates all worries about paper copies getting lost or damaged. Board directors can set up classifications for categories of data and build their collection of reports and information for long-term comparison.

Community banks collect various types of financial data and community statistics to gain insights into customer behavior and market trends. This wealth of data includes:

  • transaction history
  • customer demographics
  • market research studies
  • community economic indicators

It enables board directors to make well-informed decisions that align with the needs and aspirations of their community.

Moreover, community banks can also leverage additional data sources to enhance their understanding of customer preferences and financial dynamics. This may include data from financial technology platforms, digital banking transactions, customer surveys and customer feedback.

By combining and analyzing these diverse data sets, board directors can gain a comprehensive perspective on market trends, identify opportunities for product development and service enhancement, and ultimately make informed decisions that drive the growth and success of their community bank.

In essence, the strategic use of data in the community banking sector empowers board directors to have a broader scope for their decision-making. By harnessing the power of diverse data sources, community banks can stay attuned to the needs of their customers and the pulse of their community, allowing them to shape their strategies, services, and offerings in a manner that resonates with their clientele.

Information for Better Decision-Making

Board software allows board members and senior executives to add notes, annotations and freehand drawings to their charts and reports, then share their notes with others.

As the board needs to make decisions, their board management solution allows them to bring out all the necessary pieces of information, from research reports to insights to customer feedback, so they can have meaningful discussions about how best to provide financial services for their community.

Using data to prioritize board discussions and decision-making aids in strategic planning. Along the same lines, data helps prioritize the allocation of funds and resources, so the board can work toward achieving its goals.

A Master Store of Information

Electronic board solutions organize data so that board directors can find and retrieve the reports and data they need quickly. Being able to pull up multiple reports and documents helps board members and executives resolve conflicting data.

In addition to storing and organizing data, boards can use the portal to store coded data, algorithms to bind data for consistent use, and regional and industry standards for continuous reference.

Financial Services Are Changing and Technology Helps Community Bank Boards Change With Them

In today’s dynamic banking landscape, data governance serves as the backbone for community banks, allowing them to navigate regulatory requirements, mitigate risks and enhance operational efficiency.

By leveraging data effectively and adopting data governance frameworks, board directors can make informed decisions that drive the growth and success of their community bank, providing value-added financial services that meet the evolving needs of their customers.

If you would like to learn more about how BoardEffect can support your data governance, we’d love to speak with you! Request a demo and let us share how we help more than 14,000 boards in 48 countries.

BoardEffect, a Diligent solution, leads in providing innovative boardroom technology to nonprofit organizations. Serving mission-driven organizations, Diligent empowers boards with tools to drive positive change. Our secure board management software streamlines operations, enhances governance practices, and enables confident decision-making. With BoardEffect, mission-driven organizations unlock potential, accelerate mission delivery and make a lasting impact in their communities.

Jill Holtz

Jill is a Content Strategy Manager at Diligent. Her strategy background and content expertise working across a variety of sectors, including education, non-profit and with local government partners, allows her to provide unique insights for organizations looking to achieve modern governance.

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