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Starfish Family Services is a social service agency that works to strengthen families and create brighter futures for children, offering many free services to over 3,000 children and their families. With 21 serving board members, they wanted to increase efficiency and digitize the process of creating and sharing agendas and documents for board and committee meetings.

Their challenges included:

Without a centralized platform for board business, Starfish found it difficult to efficiently prepare for board meetings and coordinate meeting logistics.
Board books, sometimes up to 300 pages, had to be compiled by hand, manually printed and collated before inserting them into binders.
Board participation was difficult to track and there was no centralized resource library where board members could easily find past documents.
Reporting back to federally funded programs which have strict compliance obligations was time-consuming and onerous.

“Having everything in one place is extremely beneficial. I have a lot of requests for items from previous years. Now I click some boxes and here you go, it looks like I’m a magical worker! BoardEffect has saved me hours of searching for different information.” – Susan Bovair, Executive Assistant to the CEO and Board Liaison, Starfish Family Services

By leveraging BoardEffect’s efficiency features and using it as a central location to store everything in one place, hours of time have been saved each day. Board meetings are now running efficiently and staying on schedule while the online Document Library provides quick access to essential documents that answer board members’ questions as they prepare for meetings

Using BoardEffect has also led to increased board engagement with meeting features and easy access materials assisting in facilitating hybrid meetings, as Susan confirms, “Attendance has been through the roof since we introduced hybrid”.

Download the full case study now to find out more to see how Starfish Family Services tackled these challenges.