Meet the BoardEffect People of Purpose
Ellen Glasgow
Our People of Purpose series is a monthly program that highlights our BoardEffect team members who are here to support you. Each month, you’ll meet the friendly faces, both familiar and new, who work hard to help you reach your goals and make your experience better. Take a moment to get to know the people who are dedicated to helping you succeed.
People of Purpose August 2025
Meet Pia Roper
This month, we’re proud to highlight a team member whose genuine passion for client success and building strong connections inspires us every day.
Pia Roper is a Customer Success Manager for BoardEffect, and her journey with Diligent spans nearly a decade. She began as a Customer Support Specialist for BoardDocs, then transitioned into an Implementation Specialist role with BoardEffect before stepping into her current position.
What drives Pia in her role is the transformation she sees in the clients she supports.
“Building relationships with clients and watching their progression from a novice user to an engaged and happy client, that’s what keeps me going,” she shares. “Nothing makes me happier than hearing someone say, ‘I love BoardEffect.’”
Pia’s story is also one of gratitude, for a company that allowed her to grow professionally while showing up fully for her family. As a remote employee and single parent, Pia has been able to balance her career and parenting in a way that many can't.
“My daughter has never looked out into a crowd and seen an empty seat where her mom should be,” she reflects. “Diligent, my daughter and I thank you.”
When she’s not supporting clients, Pia loves spending time outdoors. She has a special love for waterfalls and recently took a road trip with her daughter through the Finger Lakes region of Upstate New York to visit as many as possible.
Now, she’s gearing up for her first solo “glamping” adventure, armed with a growing collection of gadgets and a backup plan that includes the nearest Hilton, just in case lighting a campfire isn’t as simple as YouTube makes it look.
Pia’s two favorite BoardEffect features are Custom Fields and AI Minutes:
“Custom fields let clients tailor their directory to capture unique member information, anything from food allergies to equipment loans,” she explains. “And AI Minutes? As someone who used to take minutes manually, I can confidently say it’s a huge time-saver.”
Congratulations to Pia for being our very first BoardEffect People of Purpose feature. Her compassion, expertise, and commitment to client success continue to drive meaningful impact for both our clients and team. Stay tuned as we celebrate more outstanding individuals shaping the Diligent experience.
You might also enjoy reading about our Community Champions. Our featured champions are dedicated leaders working in the public sector who have been nominated for their innovation, resilience, dedication and empathy in the face of a complex and ever-changing world.
Ellen Glasgow serves as General Manager, Mission Driven Organizations for Diligent Corporation, the leader in modern governance providing SaaS solutions across governance, risk, compliance, audit and ESG. In her role, Ellen oversees the commercial team, which includes new and expansion sales, marketing, and sales development for the Diligent Governance solutions that support Mission Driven Organizations (Nonprofits, Associations, Education, Community Healthcare & Government).
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